WeWork

Virtual Tours

Role

Engagement Lead / UX Strategiest / Engineer

Tools

Invision, React, Graphql

Team

Product Stategist, UX strategist, UX Researcher, Engineer, Product Designer

Project Length

1 Year

Helping WeWork salespeople visualize and sell spaces that don't exist yet.

WeWork came to the team with an ambitious goal: Every new building needs to open with 80% occupany. WeWork was leaving a lot of money on the table by waiting for spaces to open before filling them. It also meant that design decision about the space would need to be made before knowing what kinds of clients would be in them.

We were tasked with building a tool for salespeople that would help them visualize unopened spaces and get customers excited about offices that in reality were often a white box.

Result

As the engagment lead of the project, helped launch a pilot sales tool to WeWork salespeople within 3 weeks of the project starting. This kicked off a pattern of continuous learning (5 interviews per week) and experimentation. A few weeks later the first million dollar deal was made with the tool.

For the next year we continued to grow our user base, iterate our product based on user feedback, and show a huge return on investment to WeWork.

“This is one of the fastest deployments, if not the fastest, in the history of WeWork.”